Accessories
Orders
What is the status of my order?
You can check the status of your order by heading to the "track order" section at the bottom of the page and logging into your Rampworx account. You will also receive email updates containing tracking numbers or if we get in touch. If you checked out via Shop, you can find updates via the Shop App.
Can I cancel/amend my order?
We can attempt to cancel/amend your order, but this is not guaranteed. Our opening hours are between 9:00am to 5pm, Monday to Friday. Please call us on 0151 530 1500 to request to cancel or amend as soon as you can.
Alternatively, please email orders@rampworx.com with the subject ‘CANCEL ORDER’ or ‘AMEND ORDER’ along with details of changes you would like made (e.g. editing shipping address). If your order hasn’t already been processed, we will be able to cancel/amend it for you.
Only part of my order has been dispatched?
Don't worry! Items from your order may be shipped from different warehouses, so your order may arrive in separate packages. All tracking details will be sent via email so you can see the movements on all your parcels.
I've received an incorrect item?
We are super sorry that there was a mix up and you received an incorrect item. Don't worry, we will get this fixed as quickly as possible for you! Please get in contact via orders@rampworx.com attaching photos of the issue with your order details. We will let you know all options available to you to get this resolved quickly.
My item is damaged?
We are so sorry to hear your order is faulty! Please get in contact via 0151 530 1500 ororders@rampworx.com attaching photos of the issue with your order details. We will get this resolved as quickly as possible for you.
My product is faulty, is it under warranty?
If your product becomes faulty within the first 30 days, please contact our Customer Service Team and they will be more than happy to help you out. Just email orders@rampworx.com or give us a call on 0151 530 1500.
If your product becomes faulty outside of 30 days and you think you have a valid warranty claim, please read below.
We want all of our customers to receive high quality products. At some point , all extreme sports goods are prone to damage or breakage, due to the nature of use that they sustain. In the unfortunate event that you have received an item you believe to be faulty and you think you have a warranty claim, read all of the information provided here before returning your product(s).
Please be aware that the warranty period can differ depending on the supplier for the product and the nature of the damage. Different products come with different warranty periods.
You must provide us with a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them. Your warranty period begins from the day you receive your goods and will be voided if you modify the product in any way, for example, cutting down the bar height, installing a slit, or making any modifications to the product using foreign parts.
To claim warranty, please email us at orders@rampworx.com including a full description of the claim, images of the damage/fault and your name & order number. From there, this will be passed on for inspection & review. Where possible, we will always replace the item and will only refund if we aren’t able to supply a replacement.
Please Note: faulty items are dealt with individually. Goods are guaranteed against manufacturing defects, and all will have to be inspected and agreed by Rampworx as faulty. In certain circumstances it may be required for us to send the item back to the manufacturer before we can accept them as faulty.
The item I have ordered is not in stock?
On some rare occasions, there will be a stocking error in our warehouse, or your product upon inspection before dispatch will be discovered damaged or even components missing due to a manufacturers error. Don't worry! A member of our team will contact you to give you all the options available to get it sorted!
Delivery
My tracking/reference number but it isn't working?
Once we process your order you will receive a tracking id and the status will change to shipped. Our courier may not receive your order until later that day and your tracking will only work once they give it a scan!
My delivery is late?
Sometimes couriers can experience delays and delivery timeframes won't go as expected, which is out of our control. Just use your tracking information to check for updates, missed delivery slots and be sure to check with neighbours if the status shows as "delivered". Please get in touch with our customer service team if you need any assistance.
Can I change my shipping address?
Please get in touch with us ASAP (0151 530 1500) if you need to amend your shipping address. If your order still hasn't left our warehouse, we can get this sorted for you. However, if your order is already with our courier then this will not be possible.
Do you ship internationally?
Yes we do! This all depends on your location. Simply enter your shipping address when checking out and if it allows your order to process, we can ship there and delivery costs will be automatically calculated for you.
Who do you ship with?
We currently work with Royal Mail and Parcel Force.
Returns
How do I return a product?
Please note that when you return a product it is very important to complete the returns form provided and include it in your return. Without this information, your refund will be delayed. If you have misplaced it, simply pop a note inside the return including your name, order number and the reason for the return.
Our return address is:
Rampworx Shop Returns (YOUR Order Number Here)
1-3 Leckwith Road,
Aintree,
Liverpool,
L30 6UE
Delivery, exchanges & guarantees
We want all our customers to receive high quality products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging, undamaged. Otherwise it will not be possible to obtain a refund. When we receive the product, we will refund the value of the purchased product, but not the original postage paid.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or packaging.
If your delivery is not identical to your order (wrong product or if a product is missing), please contact us with your name & order number, as well as providing us with proof of postage and your freight charge will be reimbursed due to it being an error on our behalf.
Returns can take up to 2 weeks to be fully processed and refunds will go back onto the card originally paid with within 2-3 working days from the time of processing. PayPal refunds are usually cleared within a few hours. We do not refund via bank transfer.
Do you have a physical shop?
Yes we do! Our store is based inside our skatepark. The address is:
Rampworx Shop
1-3 Leckwith Road
Aintree
L30 6UE
Gift Vouchers
How can I purchase a gift voucher?
You will be able to get these straight from our website here! Rampworx Gift Voucher
These are E-vouchers and will go straight to your email. If it is for a loved one's birthday, you will be able to enter their email at checkout so it will go straight to them.
Or, you can send it to yourself and forward it on to your loved one whenever the time is right. These can also be added to apple wallet!
In-store we offer physical gift vouchers presented in a Rampworx branded holder that can be written and presented to the recipient. If you would like to order one of these online, just specify this in the notes when completing your order - we will ship it out to you!
I have lost my gift voucher?
Don't worry! We've got you covered. Simply contact us and we will request some information from you to match up with your order. We can void the misplaced voucher and present you with a fresh one with any remaining balance.
How can I spend my gift voucher?
You can shop online or in-store with your gift voucher. Simply insert the code for online sales, or bring your voucher/code in-store to redeem there. Please note: gift vouchers can be used for skatepark entry/lessons but CANNOT be used to purchase from our on-site cafe.