Returns, Exchanges & Guarantees
We want all our customers to receive high quality products. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging, undamaged. Otherwise it will not be possible to obtain a refund. When we receive the product, we will refund the value of the purchased product, but not the original postage paid.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or packaging.
If your delivery is not identical to your order (wrong product or if a product is missing), please contact us with your name & order number, as well as providing us with proof of postage and your freight charge will be reimbursed due to it being an error on our behalf.
Returns can take up to 2 weeks to be fully processed and refunds will go back onto the card originally paid with within 2-3 working days from the time of processing. PayPal refunds are usually cleared within a few hours. We do not refund via bank transfer.
How to return a product
Please note that when you return a product it is very important to state the order number, and the name the order was placed under. Without these details we will not be able to process your refund.
Our return address is:
Rampworx Shop Returns (YOUR Order Number Here)
1-3 Leckwith Road,
Rampworx maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Swift Despatch or Royal Mail from our warehouse in Liverpool. Your order will be sent within 3 working days after it has been placed, unless it is a pre-order item in which case it will be despatched the moment it lands from our suppliers.
The normal delivery time from the package has left our warehouse is:
- 1-2 working day to the United Kingdom
- 3 working days to Europe
- 3-6 working days to the remaining destinations
The freight charge depends on your delivery address.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount.
UK Royal Mail Delivery £2.99
DPD Local Next Working Day Delivery £4.95
Global Shipping by DHL. Prices vary on your location and will be calculated at checkout.
Cut off for overnight next working and Saturday delivery is 3pm.
We want all of our customers to receive high quality products. At some point , all extreme sports goods are prone to damage or breakage, due to the nature of use that they sustain. In the unfortunate event that you have received an item you believe to be faulty and you think you have a warranty claim, read all of the information provided here before returning your product(s). Please be aware that the warranty period can differ depending on the supplier for the product and the nature of the damage. Different products come with different warranty periods.
You must provide us with a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them. Your warranty period begins from the day you receive your goods and will be voided if you modify the product in any way, for example, cutting down the bar height, installing a slit, or making any modifications to the product using foreign parts.
To claim warranty, please email us at email@example.com including a full description of the claim, images of the damage/fault and your name & order number. From there, this will be passed on for inspection & review. Where possible, we will always replace the item and will only refund if we aren’t able to supply a replacement.
Please Note: faulty items are dealt with individually. Goods are guaranteed against manufacturing defects, and all will have to be inspected and agreed by Rampworx as faulty. In certain circumstances it may be required for us to send the item back to the manufacturer before we can accept them as faulty.