Brands

You can check the status of your order by heading to the "track order" section at the bottom of the page and logging into your Rampworx account. You will also receive email updates containing tracking numbers or if we get in touch. If you checked out via Shop, you can find updates via the Shop App.

We can attempt to cancel/amend your order, but this is not guaranteed. Our opening hours are between 9:00am to 5pm, Monday to Friday. Please call us on 0151 530 1500 to request to cancel or amend as soon as you can.

Alternatively, please email orders@rampworx.com with the subject ‘CANCEL ORDER’ or ‘AMEND ORDER’ along with details of changes you would like made (e.g. editing shipping address). If your order hasn’t already been processed, we will be able to cancel/amend it for you.

Don't worry! Items from your order may be shipped from different warehouses, so your order may arrive in separate packages. All tracking details will be sent via email so you can see the movements on all your parcels.

We are super sorry that there was a mix up and you received an incorrect item. Don't worry, we will get this fixed as quickly as possible for you! Please get in contact via orders@rampworx.com attaching photos of the issue with your order details. We will let you know all options available to you to get this resolved quickly.

We are so sorry to hear your order is faulty! Please get in contact via 0151 530 1500 ororders@rampworx.com attaching photos of the issue with your order details. We will get this resolved as quickly as possible for you.

If your product becomes faulty within the first 30 days, please contact our Customer Service Team and they will be more than happy to help you out. Just email orders@rampworx.com or give us a call on 0151 530 1500.

If your product becomes faulty outside of 30 days and you think you have a valid warranty claim, please read below.

We want all of our customers to receive high quality products. At some point , all extreme sports goods are prone to damage or breakage, due to the nature of use that they sustain. In the unfortunate event that you have received an item you believe to be faulty and you think you have a warranty claim, read all of the information provided here before returning your product(s). 

Please be aware that the warranty period can differ depending on the supplier for the product and the nature of the damage. Different products come with different warranty periods.

You must provide us with a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them. Your warranty period begins from the day you receive your goods and will be voided if you modify the product in any way, for example, cutting down the bar height, installing a slit, or making any modifications to the product using foreign parts.

To claim warranty, please email us at orders@rampworx.com including a full description of the claim, images of the damage/fault and your name & order number. From there, this will be passed on for inspection & review. Where possible, we will always replace the item and will only refund if we aren’t able to supply a replacement.

Please Note: faulty items are dealt with individually. Goods are guaranteed against manufacturing defects, and all will have to be inspected and agreed by Rampworx as faulty. In certain circumstances it may be required for us to send the item back to the manufacturer before we can accept them as faulty. 

On some rare occasions, there will be a stocking error in our warehouse, or your product upon inspection before dispatch will be discovered damaged or even components missing due to a manufacturers error. Don't worry! A member of our team will contact you to give you all the options available to get it sorted!